Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in a key role to increase client conversion services and coordinate projects.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.

NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective.
Matching the right craftsmen with the right customer is key to a successful customer journey.

We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

Competitive pay ranging from $23 per hour
Cell phone reimbursement
Company credit card
Flexible scheduling
Regular pay reviews

Position Overview: FULLTIME OR PARTTIME

The Customer Service Rep plays a crucial role in ensuring the smooth and efficient operation of a small home improvement business. This role involves managing daily operations and scheduling. Monitor on-going jobs & coordinating projects. Fostering strong relationships with clients and suppliers. This role will work closely with the business owners and Craftsmen to support the growth and success of the company.

Responsibilities:

Office Administration:

Phone sales from calls, emails and text message leads.
Handle incoming calls, emails, and correspondence effectively and professionally.
Organize and schedule meetings, appointments, and travel arrangements.
Organize and schedule meetings, appointments, and travel arrangements.
Support payroll, invoicing, and financial tracking processes.

Operations Management:

Develop and implement operational policies and procedures to streamline workflow and enhance efficiency.
Monitor day-to-day operations to ensure adherence to established standards and resolve any issues.
Manage materials and procurement activities for ongoing projects.
Coordinate with contractors, subcontractors, and suppliers to ensure smooth project execution.

Project Coordination:

1. Collaborate with the business owner to plan and execute projects, ensuring they are completed on time and within budget.

2. Communicate project timelines, deliverables, and requirements to the project team.

3. Monitor project progress, identify potential risks, and suggest adjustments to meet project objectives.

4. Coordinate project documentation, including permits, contracts, and progress reports.

Requirements:

Previous experience in operations management, office administration, or a similar role.
Strong organizational skills to effectively manage multiple projects and priorities.
Excellent communication and interpersonal skills to liaise with clients, suppliers, and team members.
Proficiency in computer applications such as MS Office and project management software.
Knowledge of home improvement industry practices and trends is preferred.
Demonstrated problem-solving abilities and attention to detail.
Flexibility and adaptability to work in a fast-paced and evolving environment.

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $22.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.

Craftsmen are Empowered and Given Flexibility

Staff Members Are Treated Like Family

Work is Often Indoors, in Temperature-Controlled Environments

Office Managers & Franchise Owners Take Care of Admin Tasks

Customer Service Representative

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What Makes Ace Handyman Services Unique?